Terms & condition policies

Privacy Policy

Any data collected during the course of your booking may be held on computer. With your permission we may from time to time contact you about promotions and offers. We will never share your details with third parties
Liability

Goodwin House does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.  Items left in the drying room, guest fridge or any shared areas are at your own risk.
 

Prices

The prices advertised for room reservations include accommodation and breakfast as described on our website.

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Arrival and departure

Check-in is after 4pm. Check-out is 11am latest.

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Room Payment

For bookings made direct with ourselves payment will be due on the day of your arrival. 

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Damages and Breakages

Please take care when staying at the Dolbrodmaeth as you will be held responsible and liable for any breakages and damages which you cause to the accommodation or its contents. Please report any spills, damages or breakages as soon as they occur. We may need to make a charge for repair or replacement if the damage or breakage is significant. Additional costs may also be levied covering loss of trade if the bedroom cannot be offered to subsequently.

A charge of £20 will be levied for replacement room keys should the need arise.

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Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions. 

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Smoking & vaping. 

Smoking is not allowed in the house and then only in the designated outside smoking areas.  Additional costs may also be levied covering loss of trade if the bedroom cannot be offered to subsequent guests plus any costs associated with assisting guests to relocate and costs incurred by them in that process. The subsequent terms will still be applied if evidence of smoking in the bedroom is found after the guest has departed from their stay and we will notify you immediately of our findings.

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Pets 

We do not allow guests dogs (or other animals) to stay at Dolbrodmaeth Riverside.

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Non-availability of accommodation

We would only cancel your reservation or shorten the term of your reservation if your accommodation became unavailable for reasons or circumstances beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable we will refund your money.

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Complaints

We aim to ensure your stay exceeds your expectations and is great in every way, however there may be occasions where we are unable to satisfy our guests needs, wants or tastes.

We would request that you raise your dissatisfaction immediately and allow us the opportunity to resolve any issues immediately.  We welcome all types of feedback and take every opportunity to improve our services and get better every day.

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